Vanessa Vasconcelos respects your privacy and wants you to feel safe while browsing our website, making a purchase, or contacting us.
This Privacy Policy explains, in a transparent manner, what information we may collect, how we use this data, when we may share it, and what your rights are.
VASCONCELOS COMERCIO LTDA., responsible for operating the Vanessa Vasconcelos brand, is based in Brazil and serves customers in different countries. Therefore, some data may be processed in Brazil or in other countries where our partners and service providers are located.
We process your data in accordance with the data protection laws applicable to your relationship with us, including, where applicable, the Brazilian General Data Protection Law (LGPD), the European Union General Data Protection Regulation (GDPR), the UK GDPR, and other local legislation.
By using our website or providing your personal data, you confirm that you have read and understood this Privacy Policy.
The Vanessa Vasconcelos website is operated by:
VASCONCELOS COMERCIO LTDA.
Rua Clotilde Gonzaga Dias, 54
Jardim Atlântico
Florianópolis, Santa Catarina
Brazil
ZIP Code: 88095-530
CNPJ: 05.561.328/0001-09
If you have any questions about this Policy or would like to contact us regarding your personal data, please email us at: [email protected]
For questions about orders, products, deliveries, or other matters related to your purchase, please use the customer service channels available on our website.
Depending on how you use our website and the services you request, we may collect certain information about you.
Information You Provide
When you make a purchase, contact us, or use certain features of the website, we may ask you to provide information such as:
For international orders, additional information may be required to process shipping, delivery, and customs procedures, as well as to comply with legal or tax requirements.
Payment Information
Payments made through our website may be processed by companies that specialize in payment services.
Depending on the payment method you choose, we may receive the information necessary to confirm and manage the transaction.
When card details are processed directly by the payment provider, such information is also subject to that provider's privacy policy and security standards.
Information Collected During Browsing
When you visit our website, certain information may be collected automatically, such as:
This information helps us understand how our website is used, improve your experience, and keep our services functioning properly.
We primarily use your personal data to provide our products and services and to offer you a good experience on our website.
We may use this information to:
Process and Deliver Your Order
We need certain information to confirm your purchase, process your payment, prepare your order, and complete the delivery.
This also includes sharing the information necessary with shipping, logistics, and other partners involved in the international delivery process.
Provide Customer Support
We use the information you provide to respond to your questions, requests, complaints, suggestions, and other messages.
We may also use your customer service history to follow up on and resolve issues related to your orders.
Improve Our Website and Services
We may analyze information about how our website is used to understand what works well, identify issues, and improve our features, products, and shopping experience.
Send News and Brand Communications
If you choose to receive our communications, we may send you information about new collections, launches, campaigns, events, products, and other news from Vanessa Vasconcelos.
You can stop receiving these communications at any time.
Protect Our Business and Customers
Certain information may be used to prevent fraud, identify suspicious activity, protect our systems, and keep our website secure.
Comply with Legal Obligations
We may also use or share information when necessary to comply with a legal obligation, respond to a valid request from an authority, or exercise or defend our rights.
Depending on the circumstances, we may process your personal data because:
When processing is based on your consent, you may withdraw your consent at any time.
You can browse much of our website without providing personal information.
However, certain information is necessary to complete a purchase, arrange a delivery, process a payment, or provide certain services.
If you do not provide this information, we may not be able to complete your order or fulfill your request.
We do not sell your personal data.
We may share certain information with companies and professionals who help us operate our business and provide our services.
This may include:
Each provider receives only the information necessary to perform the corresponding service.
We may also share information when required by law, a court order, or a competent authority.
If our company undergoes a merger, acquisition, reorganization, or sale of part or all of the business, personal data may be transferred as part of that transaction, always in accordance with applicable law.
As we serve customers in different countries and work with international suppliers and partners, your personal data may be stored, accessed, or processed outside your country of residence.
For example, this data may be processed in Brazil, the United States, or other countries where our suppliers and partners are located.
When necessary, we will take the measures required by applicable law to ensure that your data remains protected during these transfers.
Our website uses cookies and similar technologies to function properly and provide a better experience.
Cookies are small files stored on your device when you visit a website. They may remember your preferences, keep items in your shopping cart, help with the checkout process, and show us how our website is being used.
We may use different types of cookies:
Essential Cookies
These are necessary for certain website functions to work, such as the shopping cart, checkout, and security features.
Functional Cookies
These help the website remember some of your choices and preferences.
Analytics Cookies
These help us understand how visitors use the website so that we can improve how it works.
Marketing Cookies
These may be used to measure campaigns, understand how users interact with our content, and, where permitted, provide more relevant advertising.
When necessary, we will ask for your consent before using non-essential cookies.
You can also change your cookie settings directly through your browser.
Disabling certain cookies may affect some website functionalities.
If you choose to receive communications from Vanessa Vasconcelos, we may send you updates about our collections, products, launches, campaigns, and events.
You can unsubscribe from these communications at any time by using the unsubscribe link provided in the email or by contacting us.
Even if you choose not to receive marketing communications, we may still send you necessary messages related to a purchase or service, such as order confirmations, payment information, shipping, and delivery updates.
We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy or for as long as we are legally required to retain it.
The retention period may vary depending on the type of information and the reason it was collected.
When the data is no longer necessary, it may be deleted, anonymized, or securely stored when there is a legal obligation or other legitimate reason to retain it.
We implement technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.
Despite the precautions we take, no system connected to the internet can be considered completely secure.
Therefore, while we do our best to protect your information, we cannot guarantee absolute security.
If you suspect any issue related to the security of your data, please contact us.
Depending on the country where you reside and the applicable legislation, you may have rights regarding your personal data.
These may include:
To exercise your rights or ask questions about how your data is processed, please contact us at: [email protected]
To protect your information, we may ask you to verify your identity before fulfilling certain requests.
Our website is not intended for children.
We do not knowingly seek to collect personal data from individuals who do not meet the minimum age required to use our services under applicable law.
If you believe that a child has provided us with personal data without proper authorization, please contact us.
Our website may contain links to or integrations with services provided by other companies, such as payment platforms, shipping companies, social media platforms, and other services.
When you use these services, your data may be processed in accordance with those companies' privacy policies.
We are not responsible for the privacy or security practices of third parties.
We recommend that you review the privacy policies of these services before providing information directly to them.
Vanessa Vasconcelos may maintain profiles and pages on different social media platforms.
If you interact with us through these platforms, they may collect and use information about you in accordance with their own policies and terms of use.
We may also receive information that you choose to share with us through these platforms.
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, practices, or legal requirements.
Whenever a change is made, we will update the date indicated at the beginning of this page.
When a change is significant and required by applicable law, we may provide you with additional notice or request your consent.
We recommend that you review this page periodically to stay informed of any updates.
If you have any questions about this Privacy Policy, how we process your data, or would like to exercise your rights, please contact us:
VASCONCELOS COMERCIO LTDA.
Rua Clotilde Gonzaga Dias, 54
Jardim Atlântico
Florianópolis, Santa Catarina
Brazil
ZIP Code: 88095-530
Email: [email protected]
For matters related to orders, products, deliveries, or customer service, please use the contact channels available on our website.
