This document sets forth the Terms and Conditions of Purchase of Vanessa Vasconcelos Brand.
By accessing our website and placing an order, you agree to the terms and conditions set out below, which govern the use of our website and the purchase of our products.
We recommend carefully reviewing this information before completing your order.
Some of our pieces are made to order. For this reason, it may take up to 5 business days for your order to be produced and shipped.
This processing time is already included in the shipping estimate displayed on our website. Therefore, the number of days shown in our shipping calculator represents the total estimated time for your order to arrive.
Available shipping options and their respective delivery times can be viewed directly on the product page. Simply enter your ZIP code into the shipping calculator.
All orders are shipped via DHL and can be tracked using the tracking number, which will be sent to your email address once your order has been shipped.
Credit card payments are processed through Pagar.me, the company responsible for securely managing transactions on our website.
Payment approval may take up to 24 hours, although in most cases it is approved immediately.
Throughout the purchasing process, you will receive email updates regarding the status of your order.
All products available on our website are subject to stock availability.
In exceptional cases where a product becomes unavailable after your purchase has been confirmed, we will contact you to offer an alternative or issue a full refund of the amount paid.
The images displayed on our website are created to represent our products as accurately as possible.
However, slight variations in color may occur due to factors such as photographic lighting, image editing, or the display settings of each device.
If you have any questions, please feel free to contact us via WhatsApp.
Our Customer Care hours are Monday through Friday, from 8:00 AM to 5:30 PM.
Vanessa Vasconcelos Brand may update these Terms and Conditions at any time in order to improve our services or comply with changes in applicable laws.
We recommend checking this page periodically for any updates.
For further details regarding our exchange and return procedures, please refer to our Exchange and Return Policy, available on our website.
By completing your order, you acknowledge and agree to the Terms and Conditions of Purchase of Vanessa Vasconcelos Brand.
