We do not offer exchanges for international orders.
Before placing your order, we strongly recommend reviewing our size chart carefully. If you need assistance choosing the right size, our team will be happy to help.
If you would like a different size, color, or style after receiving your order, you will need to place a new order.
Return requests must be submitted within 7 calendar days of receiving your order and must be approved in advance by our Customer Service team.
For international returns requested by the customer, all costs associated with returning the product to Brazil are the responsibility of the customer. These costs may include international shipping, insurance, taxes, duties, customs charges, administrative fees, and any other costs incurred in connection with the return shipment, unless otherwise required by applicable law.
The original shipping fee paid for the delivery of the order is non-refundable, except where otherwise required by applicable law.
Products must not be returned to Vanessa Vasconcelos Brand without prior authorization and instructions from our team. Customers must follow the instructions provided regarding the return shipment and the completion of all required international return documentation.
Returned products must be in the same condition in which they were received, with no signs of wear or use, washing, odors, stains, damage, or any other alteration. All original tags must remain attached.
Whenever possible, products should be returned in their original packaging and accompanied by any documentation requested by our team.
Products that do not meet these conditions may not be accepted for return, subject to any mandatory consumer rights provided under applicable law.
The customer remains responsible for the product during the return shipment until it has been received by Vanessa Vasconcelos Brand. We recommend using an international shipping service that offers tracking and insurance.
If you receive an item that differs from the one ordered or believe that your product may have a manufacturing defect, please contact our team within 7 calendar days of receiving your order. Please provide photographs and a description of the issue.
Once the issue has been reviewed and the error or manufacturing defect has been confirmed, Vanessa Vasconcelos Brand will provide the necessary instructions and cover the applicable costs related to the return and/or replacement of the product.
Damage caused by improper use, washing contrary to the garment's care instructions, accidents, alterations made by the customer, or normal wear and tear will not be considered a manufacturing defect.
Any import taxes, duties, customs fees, or other charges imposed by authorities in the destination country are the responsibility of the customer.
These charges are determined by local authorities and are not set or controlled by Vanessa Vasconcelos Brand.
We recommend reviewing your country's import regulations and any applicable taxes or duties before placing your order.
Once a returned product is received, it will undergo a quality inspection.
Please allow up to 7 business days for the return to be processed, starting from the date the product is received by Vanessa Vasconcelos Brand.
Refunds will only be issued after the returned product has been received and approved following inspection.
Approved refunds will be issued to the same payment method used for the original purchase.
For credit card payments, the time it takes for the refund to appear on your statement will depend on your card issuer and may take up to two subsequent billing cycles, according to its policies.
For payments made through PayPal or other international payment providers, the refund will be processed according to the timelines and procedures established by the respective platform.
If currency conversion is involved, the final amount credited to the customer may vary due to the exchange rate applicable at the time the refund is processed, currency conversion fees, bank charges, or fees charged by the card issuer, financial institution, or payment provider.
Any differences resulting from exchange rate fluctuations or third-party fees are beyond the control and responsibility of Vanessa Vasconcelos Brand.
Refunds will only be issued to the same payment method used for the original purchase.
If an international shipment is refused by the recipient, remains unclaimed, is abandoned, or is returned to Brazil due to the non-payment of taxes, duties, or customs charges required by the destination country, all resulting costs will be the responsibility of the customer.
These costs may include return shipping to Brazil, transportation and storage costs, customs charges, administrative fees, and any other charges imposed by the carrier or relevant authorities.
Where permitted by applicable law, these costs may be deducted from any refund due to the customer.
Any applicable refund will only be processed after the merchandise has been returned to Brazil and has been received and inspected by Vanessa Vasconcelos Brand.
This International Returns and Refunds Policy is governed by the laws of the Federative Republic of Brazil, without affecting any mandatory consumer protection rights that may apply to the transaction.
